1. Introduction

QuantumCore Limited (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of all users. This Privacy Policy explains how we collect, use, process, store, and protect information when you interact with our website, services, and digital platforms.

This policy applies to:

• Website visitors
• Clients and business partners
• Users of our IT services, software solutions, and digital platforms

We operate in compliance with applicable data protection laws, including the Ghana Data Protection Act, 2012, and align with international standards such as GDPR where applicable.

2. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Company name and details

b. Business Information

• Project requirements
• Budget and timelines
• Company size and industry

c. Technical Data

• IP address
• Browser type and version
• Device information
• Operating system

d. Usage Data

• Pages visited
• Time spent on the website
• Interaction patterns

e. Marketing Data

• Preferences for newsletters and promotions
• Communication, consent, and engagement behavior

f. AI Interaction Data

• Text inputs submitted through AI tools or chat systems
• Queries, prompts, and interaction history
• Feedback provided for AI-generated responses

3. How Information is Collected

We collect data through:

• Contact and inquiry forms
• Newsletter subscriptions
• Client onboarding forms
• Cookies and tracking technologies
• AI-powered tools and chat interfaces
• Third-party integrations (CRM systems, analytics platforms)

4. Purpose of Data Collection

We use collected data to:

• Deliver IT services, software development, and digital solutions
• Communicate with clients and respond to inquiries
• Improve website performance and user experience
• Personalize services and content
• Conduct marketing and promotional activities
• Meet legal and regulatory requirements
• Enhance AI systems and improve response accuracy

5. AI Data Usage & Processing

QuantumCore Limited may use AI-powered tools to enhance service delivery.

• AI systems process user inputs to generate responses and solutions
• Data may be used to improve AI performance and platform functionality
• AI-generated outputs may not always be fully accurate and should be reviewed before use
• Human oversight is applied where necessary
• Sensitive data is not intentionally used without explicit consent

Data Storage for AI

• AI interaction data may be stored temporarily for system improvement
• Retention periods depend on operational and legal requirements
• Data is anonymized where possible

6. Legal Basis for Processing

We process personal data based on:

• User consent
• Contractual necessity
• Legitimate business interests
• Legal obligations

7. Data Sharing & Disclosure

We may share data with:

• Trusted third-party service providers (hosting, analytics, payment processors)
• Business partners (only when necessary and with safeguards)
• Legal authorities, when required by law

We ensure that all third parties comply with appropriate data protection standards.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyze user behavior
• Personalize content and marketing

Types of cookies include:

• Essential cookies
• Analytics cookies
• Functional cookies
• Marketing cookies

Users can accept, reject, or manage cookies through browser settings or our consent banner.

9. Data Retention Policy

We retain data only as long as necessary based on:

• Project duration
• Legal and regulatory requirements
• Business and operational needs

After the retention period:

• Data is securely deleted or anonymized

10. Data Security Measures

We implement strong security practices, including:

• Encryption protocols
• Secure servers and firewalls
• Access control and authentication systems
• Regular security audits and monitoring

Despite these measures, no system is completely secure, and users share data at their own risk.

11. International Data Transfers

Your data may be transferred and processed outside Ghana, where necessary.

We ensure:

• Adequate safeguards, such as secure systems
• Compliance with international data protection standards
• Use of contractual protections where required

12. User Rights

Depending on applicable laws, users have the right to

• Access their personal data
• Correct or update information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

Requests can be made via the contact details below.

13. Children’s Data Protection

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from children. If such data is identified:

• It will be deleted immediately

14. Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

• Privacy practices of third-party websites
• Content or data handling outside our platform

Users are encouraged to review third-party privacy policies.

15. SaaS & Client Data Confidentiality

• Client data remains confidential at all times
• Data is used strictly for service delivery
• No unauthorized use or sharing of intellectual property
• NDA agreements are honored where applicable

16. Updates to This Privacy Policy

QuantumCore Limited reserves the right to update this Privacy Policy at any time.

Changes will be communicated via:

• Website updates
• Email notifications (where applicable)

Continued use of our services indicates acceptance of the updated policy.

17. Contact Us

For any privacy-related questions or requests, please contact us:

Email: info@quantumcorelimited.com
Address: QuantumCore Limited, Accra, Ghana

This Privacy Policy ensures transparency, security, and responsible handling of all user data while supporting the delivery of high-quality digital and AI-driven services.